The price of not caring!

Trending on Facebook this morning was an article about a California couple who stayed at a hotel in New York city and were bit by bed bugs! At last count there was over 40,000 posts about the incident on Facebook alone. Twitter had plenty of #Astor hashtags as well. 

The couple's room at the Astor on the Park Hotel in New York's upper West side had a horrible bed bug infestation that was many weeks/months in the making. An infestation this substantial should have been noticed by housekeeping staff. 

Hotels and lodging facilities are sometimes at a disadvantage because the guest the night before might have left a bed bug. The room could have as few as one bed bug (not an infestation) and the next night's guest finds the culprit. One bug is too many, but the reality is it can be nearly impossible for housekeeping staff to find a single bed bug hiding away when they are going about the regular room cleaning chores.

Inspection teams can't be there daily to search each room. However, deploying K-9 inspection teams on a twice annual basis (at a minimum) can catch many infected rooms before housekeeping staff, and more importantly, guests find them!

Think about the damage this incident has done to this hotel's reputation. Yelp posted a special message about the incident and warned posters that they may remove any review that wasn't the result of a personal experience. 

It has been said that any press is good press. But when it comes to hotels and bed bugs that just isn't the case. People are posting and tweeting that they won't even go to NYC because of all the bed bugs! This hotel will suffer for months if not years from this incident. All the advertising in the world won't erase the wrath of the internet. We hope they start implementing a proactive approach to bed bug management by having a full facility K-9 inspection done right away and that they treat every room that has bed bugs. That's the first step in improving this costly mistake! 

If you are interested about how our certified K-9 teams can help your company take a proactive and responsible approach to bed bug management contact us: (951) 790-2847. We look forward to helping more companies avoid this PR nightmare.

We are hiring!

Green Dog Pest Service is looking for the right person to join our expanding operations. Eligible candidates must have:
 

• Branch 2 Field Representative License.
• A desire to work with a K-9 partner.
• Clean driving record.
• Great attitude!
• Live in the greater Los Angeles area.

Resumes can be e-mailed to: Alex@greendogpestservice.com

PCOC - Firm Profile, Green Dog Pest Service

Green Dog Pest Service was featured in the summer edition of PCOC Magazine, the voice of pest control operators of California. 

Green Dog Pest Service is a member of both San Diego and San Bernardino/Riverside PCOC Districts. We attend monthly meetings to network with other PCOs and support the industry. PCOC is an important professional organization that all California PCOs should join. 

Beware of dog!

Beware of dog! - http://eepurl.com/blKBYL

Two new certified teams!

On March 20, 21 & 22, 2015 Green Dog Pest Service hosted our second annual World Detector Dog Organization certification testing and Handler's Clinic. WDDO Master Trainer, David Latimer presented us with an outstanding and informative handler's seminar and worked with us to push our dogs to their fullest potential. 

Green Dog Pest Service was able to certify two new teams! Sadie, a 3-year-old Plott Hound who was adopted from the Southern California based rescue organization, Retrievers and Friends (http://www.retrieversandfriends.com) passed on her very first attempt! Sadie is going to be an outstanding addition to our team. 

 

Sadie's size allows her cover a lot of units and reach areas up high easier than some of our smaller dogs. She has a quiet, and precise passive alert. We are so happy she's part of our team!

Hunter has also joined the Green Dog team by passing his certification test! He is an American Brittany, just shy of 10-months-old. Hunter is a pleasure to work and he loves everyone. He'll be on inspections today!

During Hunter's training he was able to ride along with our older certified teams. He is pictured alerting on bed bugs along a baseboard in a vacant unit during one of these outings.

Over the 3 days of testing a total of 14 teams passed the extremely difficult double-blind test. To learn more about the requirements of WDDO, the independent third-party organization who conducted the testing please visit their website: www.wddo.org. 

Green Dog Pest Service would like to thank all the handler's and companies who spent the time and money to attend. We strongly believe in annual, independent, double-blind testing and only putting out teams that can truly find bed bugs and do it in a professional manner. Networking with other professional K-9 teams who believe in the same high standards as we do makes this event even more enjoyable! We look forward to making this event bigger and better in 2016! 

Training and certifying.

This week Green Dog Pest Service will host the 2nd Annual WDDO West Coast Certification Testing opportunity and Handler's Clinic with trainer David Latimer. Approximately 15-20 teams will try to certify using the WDDO test which requires using the Double-Blind methodology. In a double-blind test, nobody in the testing area knows how many hidden vials of bed bugs there will be or which rooms they will be hidden in. We believe it is important to have our dogs certified with the most difficult testing standards available to bed bug dogs. WDDO also certifies narcotics, accelerant and termite dogs.

We will be training in Chino, CA on Friday, March 20 and Saturday March 21. Testing will take place in the afternoon on Friday and Saturday and from 8-11 on Sunday March 22.

For more information on the testing standards please visit: WDDO.ORG. For more information on this event (951) 790-2847.

Bed Bugs a target for your business?

Click to find out how we can increase your revenue and client satisfaction: http://eepurl.com/bfoKXD

Bed Bugs have no seasons - which is good for PCOs

PCOs can grow their business using our services. Click here to find out more! 

Dealing with Multiple Family Housing & Bed Bugs

Learning how to handle bed bug infestations in multiple family housing can be intimidating. It’s not a subject any property manager wants to deal with, but we must, because the consequences of not dealing with it properly are far worse than doing it right the first time.

Do you have a written bed bug plan? That’s the first, of many questions, you should ask yourself. Do all your employees know what that plan is? From office employees to maintenance employees, have they all been trained on what to do if a tenant complains of bed bugs or if one is seen? Has that plan been reviewed by a licensed pest control company who has experience in bed bugs?

The three most common approaches property managers use when it comes to bed bugs: ignoring-the-problem (not legal), tackle the units that tenants complain about (complaint based) or a proactive approach to protect tenants and property known as an inspection-based protocol.

Let’s talk about the complaint-based approach to bed bug management. Here is an interesting statistic given by a leading bed bug attorney who represents tenants and landlords in bed bug cases. Every lawsuit regarding bed bugs in multi family housing situations has been brought against properties that used complaint-based protocol. Yes, you read that correctly EVERY SINGLE CASE!

“Every lawsuit regarding bed bugs in multi family housing situations has been brought against properties that used complaint-based protocol.”

— A leading attorney specializing in bed bug lawsuits

That alone is enough to make many reading this switch to an inspection-based protocol. Others however are gamblers and are considering the cost factor versus the risk factor. Before you consider wagering on such an important issue you should know that an inspection-based protocol might actually be cheaper. Upfront costs tend to be more, but the end results will decrease treatment costs and so many other problems.  You’ll be thanking yourself for making the change.

First step in your new inspection based protocol is to choose a licensed pest control company. Document why you selected them. Do not base your choice on cost alone, as it will haunt you if you ever do have to go to court. Some factors to consider when choosing a pest control company:

• Do they have experience in multi family housing?
• Do they have multiple treatment approaches to deal with bed bugs?
• Can I speak to other multi family housing accounts that they current service to learn about their experience?
• Will they review my current pest control records?
• Will they assist us in writing up a bed bug protocol?

Tenant and employee education is a very important step in treating bed bugs. Your pest control provider should be able to provide you with written material that includes tips to help with the prevention of spreading and what to look for. Your plan should include written information on details such as who records the complaint and who gets notified after the complaint is received.

Informing tenants on when, how and why inspections will take place will help ease their worries and make the process much easier. Green Dog Pest Service can make our dog/handler teams available for pre-inspection educational meetings so that tenants can meet the dogs ask questions and just be reassured that this is a simple, non-invasive process.

Your inspection-based plan should start with a full building inspection. Every single unit and all the common areas must be inspected in order to get a complete understanding of your current level of infestation. You cannot tackle a problem when you don’t know where it is! Many tenants have lived with bed bugs for months because they are either afraid to notify management or because they simply don’t have any idea that they have them. That is why it is imperative to get a full building inspection.

Elton searching books in a library of a building. All the sitting areas in the library were also searched. All common areas should be checked during the full building inspection. 

Following your full building inspection, your pest control company should provide you with a written treatment plan. Treatments should be started as soon as possible in all units or common areas deemed infested. Tenant cooperation is vitally important and every landlord should have a plan for non-cooperative tenants.

The first and last steps in your plan are the same… inspections!  Monitoring of units is vital to the success of an inspection-based plan. Some properties choose to do twice-annual full building inspections, with follow up on treated units. Others choose to start a monthly inspection schedule, randomizing units so that within a 12-month time period each unit and all common areas will be inspected at least twice. The regularly scheduled monthly inspections can be more convenient for maintenance staff and you’ll have inspections on property to follow up on treated units without a service call/charge. 

We believe the earliest detection available is with canine assisted bed bug inspections. Considering that bed bug populations double every two weeks, early detection is one of the best ways to get a handle on a ‘growing problem’.

Green Dog Pest Service can work with your pest control company of choice to create an inspection schedule that fits the needs of your property, your staff and your tenants. From a 4-plex to 500 or more apartments, our certified dog/handler teams can get the job done in the most cost effective and time efficient manner possible. 

Attention PMPs!

UCR Urban Entomology Program has recently developed “California Bed Bug Survey” for pest management professionals in collaboration with other UC entomologists. The information from the survey will be critical in providing the current status of bed bug problems in California and developing better strategies to combat bed bugs. The result from the survey will be presented at our future UCR Conference.

It just takes 5-10 minutes!  https://berkeley.qualtrics.com/SE/?SID=SV_bEqQixvGjA3LFjf

Canine assisted bed bug inspection company - flowchart

Need help choosing the right canine assisted bed bug inspection company in California? This handy flowchart should help! 

Training and fine tuning!

The dogs and handlers at Green Dog Pest Service are working with other handlers/canines today. 

We think networking with other professionals in the industry and keeping our handlers and dogs in top condition is one of the most important parts of our job and helps us better serve our clients

Our third-party certification organization of choice is the WDDO. The WDDO currently certifies Narcotics, Cadaver, Bed Bug, Explosive, Termite, Accelerant and Mold detection dogs.

The standards are second to none, with only those who can pass a “double blind” test, earning the designation of WDDO Certified Team.#caninescentdetection #bedbugs

Please visit www.wddo.org for more information on the testing standards! 

What we don't know!

Click here to find out what we don't know!

FAQs

The two most asked questions we get regarding our dogs are:

#1. How do you know when they find bugs?

A: When our dogs find bugs they are trained to alert by sitting or lying down and placing their nose as close as possible to the bed bugs. This is called a passive alert. There is no scratching, biting or barking.  Our dogs are trained to hold that alert position until they are released with either praise or a treat or until we move them to verify the find. By holding their alert the handler knows for a fact that the dogs are on their scent. 

Maggie alerted on the seem of the bed where the bedrail box meets the plywood that holds the mattress. Bugs were not visible during an inspection. After she alerted, screw drivers were used to remove the plywood from the frame and live bugs and eggs were found.

#2. Are your dogs regular dogs when they are home?

A: Yes! Our dogs live with our family and are treated like family! They go on family hikes, sleep in our bedrooms and play with our kids. We think they have the best lives ever! 

Elton not helping  his owner study for the Pest Board exam!

Optimal use for canines

Canine assisted bed bug inspections are not practical for all types of locations; nor are they cost effective for every situation. Knowing when to use highly trained, certified detector dog teams, like those of Green Dog Pest Service, is the key to optimizing your bed bug inspections.

Sadie is on the larger size, but her quiet, passive alert, pin pointing the location of the bed bugs with her nose, makes her an ideal bed bug dog for our program. Sadie has great endurance and can search many units without becoming fatigued. She is just starting her career and is not certified yet. For that reason we are not using her for client inspections, she's just along for training and experience.

•  High turn over locations such as hotel and lodging facilities that have many rooms to be inspected are a great place to use detector dogs. Searching 150 hotel rooms with canine teams goes much faster than visual searches and doesn’t require dismantling the room in order to get a thorough search in.
  
  
• Locations that offer services to high-risk bed bug victims, like homeless shelters and medical or training facilities that caters to those individuals. We know that bed bugs can be found everywhere, including 5-Star resort hotels, but certain demographics have been proven to have bed bugs more often than others.
  
  
•   High density housing locations, apartments, condos, SRO and similar multi housing locations are another ideal situation for canine inspections. As we know, not all people react to bed bugs bites and don’t realize they have bed bugs until the infestation is out of control with bugs moving through the wall voids to other units looking for meals. Searching units with canine teams can not only flag hot units, but can be used to rule out adjoining units that may not have any issues.
  
  
•  Pin pointing areas to treat, when you can’t treat an entire area is an ideal situation to utilize detector dog teams. As an example an Emergency Room in a hospital that has a patient with bed bugs. The entire ER can’t be shut down after the patient leaves. Using canines to pin point locations to treat and to clear other areas allows for the ER to run as close to normal as possible during or after treatment.

• ​Post treatment inspections are another great way to utilize bed bug detector dogs. Using dogs to search two weeks to one month post treatment can determine if the treatment was successful.

No search option is 100% accurate all of the time. Using canines can be more accurate than visual inspections alone; not to mention more cost effective for large-scale jobs.  

WDDO Certification Testing & Handler's Clinic Recap.

WDDO certified Master Trainer, David Latimer (left) working with a certified WDDO team during day one of the clinic.

This past weekend, June 20 & 21, 2014, Green Dog Pest Service hosted a World Detector Dog Organization (W.D.D.O.) certification testing event and Master Trainer, David Latimer Handler’s clinic. In total 16 different dog/handler teams participated in either the clinic, the testing or both.

Participants were able to meet and network with bed bug inspection teams from Ontario, Canada, Vancouver, Canada, California’s Bay area, San Diego, greater Los Angeles, and Orange County. Despite the difference in geological locations, all these teams had one important commonality; they wanted to improve their handling skills, their dogs and the industry.

Latimer, from FSI K9 in Vincent Alabama, instructed handlers on some of the fundamentals of his teaching philosophy and most importantly, why he believes these fundamentals are important for bed bug scent detection canines as well as other scent detection disciplines like arson and narcotic searches. Skills were improved in the area of dogs working more independently, increasing their focus, off lead searching and holding an alert.

Certification testing was conducted on both days in the afternoon. The double blind testing methodology, which is mandatory in WDDO certification, was implemented. Dogs were challenged, not only by the hides, but the long day and the warm weather. Despite the challenges the dogs overall did well. For the teams who were unable to pass, most understood why and what they needed to improve upon.

Green Dog Pest Service believes third-party certification is one of the most important things canine scent detection teams can do to improve the bed bug dog industry.  There are many excellent scent detection teams who are currently not third-party certified, however, there are many more who are not certified because quite frankly, they couldn’t pass the test. Currently the California Structural Pest Control Board doesn’t require third-party certification for canines working in the pest control industry. If the goal of the Board is consumer protection, we believe it should mandate some form of annual or biennial (every 2 years) third-party certification testing and perhaps some specific CEUs on scent detection work/inspection.

While many in the pest control industry will balk at this idea and complain about the added expense and added time this would require, we believe that it will pay for itself many times over with an increase in consumer confidence. Third-party certification would weed out the incompetent teams, which reflect badly on the industry as a whole.

We are already making plans to host a clinic and certification testing event next spring. We hope we get more participants and more teams on the path to third-party certification.