Flying with dogs, our worst fears come true (with a happy ending)

 Havoc after he was caught near the end of the runways. He's such a stable minded, kind dog that he jumped into the next crate like the perfect gentleman that he is.

Havoc after he was caught near the end of the runways. He's such a stable minded, kind dog that he jumped into the next crate like the perfect gentleman that he is.

Most of what we write about and contribute on our Facebook page is regarding bed bugs. However, we are first and foremost a K-9 company. Dogs are our passion. We entered pest control because of dogs. 

On Monday, March 12, our company nearly had a tragedy with a new dog we picked up from Skiplynn Kennels. Havoc, a 1-year–old Belgian Malinois was traveling with us from Toronto Canada to Vancouver Canada. You could read more about the story in the following newspaper articles: Sudbury Star & City News.

We understand accidents can happen and human error is a part of life. What we take issue with, and what we hope to address by making this story public is the need for changes in the way animals are handled when flying. Our incident is not the first time this same error has happened.

We did everything possible to ensure the safety of this dog. First, we drove 15 hours round trip so that the dog would have the shortest, non-stop direct flight. We drove into Canada so that a direct flight, with as little airport wait time as possible. The dog flew as cargo with a ticketed passenger. That allowed us to load him as late as possible and be there when he landed. 

We purchased a crate that was to airline standards and we zip-tied it more than is required, including zip-tying the front door. We confirmed with the flight attendant that the Captain of the plane knew a dog was on board (little did we know he wasn't yet on board) so that the Captain would maintain the cargo temperature.

All of these steps didn’t keep our dog safe.  We understand flying is a privilege, not a right. The changes we would like airlines to consider implementing are not outrageous demands. We don’t want to make it so difficult that they start refusing to ship animals. But airlines are better off NOT shipping animals than injuring or killing them.

We aren’t the type of folks that like to complain without offering some solutions. The following recommendations are submitted in the hopes that airlines will work harder to ensure the safety of animals they transport.

1: No live animals should be loaded onto a conveyer belt. If that isn’t feasible, we’d like to see that a human walks alongside the conveyer belt to assure control of it.

2: Reservations can be made and a ticket is provided for the live animal. Once that animal is loaded and secured in the cargo hold, the other half of the ticket is brought to the Captain for a quick signature and then given to the ticketed passenger. This confirms that the Captain of the plane is aware there are live animals in cargo and this notifies the owner on board that their pet is safely in the cargo hold and that the Captain is aware.

3: Loading and unloading of live animals should be priority over any baggage. Live animals should be the last on the plane and the first off the plane. There should be minimal waiting on tarmacs or in baggage holding areas.

These suggestions aren’t that difficult, time consuming or outrageous. I’d gladly pay more for a ticket for my pets so that we can have these changes. Other airlines that have outstanding safety records for transporting live animals already implement many of these policies.

Thankfully Havoc wasn't injured or killed. However it shouldn't take a dead dog for policies, that clearly need to be changed, to change. Air Canada's failure to ensure our dog's safety wasn't an anomaly. Reading through the comments on the press articles as well as our own Face Book Post we learned about very similar accidents. We hope Air Canada, as well as any other airline that transports live animals, will consider these suggestions.

Tenants & bed bugs. Do you know California's laws?

Every day we get calls from both landlords and tenants wanting to know who is responsible for bed bugs in a rental unit. Our standard answer is that we are an inspection specialist, not legal help. All we can do is provide inspection services to determine if live bed bug activity is present in the dwelling.

California has a bed bug - tenant law on the books. Every property manager and PCO who performs bed bug inspections or treatments should know about the law. If you want to read the law that was passed in August 2016 click here

If you want to read what the California Rental Housing Association is telling their members click here. Some highlights from an article published by CRHA regarding this law, and relevant to PCOs:

  • Written notice to tenants after inspection: Whenever a dwelling unit is inspected for bed bugs by a pest control operator (PCO) (licensed by the State Structural Pest Control Board), owners are required to provide the tenants of those units with a report containing the PCO’s findings. The notification must be in writing and made within two business days of receipt of the PCO’s findings. This provision is effective January 1, 2017.
     
  • Common area infestations: When a PCO confirms a bed bug infestation in a common area (including building hallways, shared laundry rooms and staircases, elevators, designated garbage areas and laundry rooms), all tenants must be provided notice of the PCO’s findings. This provision is effective January 1, 2017.
     
  • Vacant dwelling units with infestations: Rental property owners may not show, rent, or lease to a prospective tenant any vacant dwelling unit that the owner knows has a current bed bug infestation.

    At Green Dog, we perform one specialized service, K-9 assisted bed bug inspections. Our service includes providing written reports via email within 1 business day, most times within the hour of the inspection. Our company and our teams are licensed by the California Structural Pest Control Board and because we voluntarily, annually certify our teams with an independent third-party testing organization, our reports will have credibility should legal actions be taken. 

    Whether you are a property manager, pest control operator or tenant, it is important to know and understand your legal responsibilities and rights regarding bed bugs. #bedbugs #K9scentdetection

 

Green Dog represented at the CNCA & NACSW Joint Training Seminar

CNCA & NACSW JOINT TRAINING SEMINAR
For Sporting and Professional Dog Handlers

February 8 – 9, 2018
with Registration on February 7, 2018

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Deanna Kjorlien has a passion for sharing with people the abilities of canine scent detection partners in roles outside police and law enforcement. She is President of Green Dog Inspections Inc. and Green Dog Pest Service Inc., which offer canine scent detection services along the West Coast, Seattle to San Diego. Green Dog is the largest sub-contractor to Pest Control companies for K-9 detection in the U.S.

Green Dog primarily finds their K-9 partners at shelters and rescues. Dogs that are normally passed over as family pets due to their intensity and high energy are trained to focus those same traits on public heath issues served by pest control. The role these dogs perform is an undeniable benefit in a growing division of the industry. Deanna has provided training to pest control industry professionals and has been a presenter at a TEDx event.


Bed Bug Free = Happy Campers!

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Tis the season of 4th, 5th & 6th grade camp sessions. If memories are not the only thing brought back with your happy campers, it could be a nightmare! 

Campground cabins are known for having bed bugs. Any lodging facility with high turnover rates is at risk to receive bed bugs. Add the additional high risk practice of having people bring their own bedding (sleeping bags, pillows, sheets) as well as luggage and clothing and it is very likely you're going to get bed bugs in those wood bunk beds.

Our K-9 teams search cabins on a regular basis. Most of our campground accounts are monthly or quarterly inspections. The use of dogs allows low level (think one or two bugs) to be caught before a whole cabin is crawling with them.

K-9 teams are used in campground situations for quite a few good reasons. First, the speed of the search is undeniably faster and in turn more affordable than technician visual inspections. Secondly, when inspecting locations that have had many (and we do mean many) previous bed bug treatments there can be a lot of evidence. Is it old? Is it new? Properly trained K-9 teams only alert on live activity. This takes a lot of the guessing out of the search. Third, K-9 teams can rule in/out areas so that treatment can be made in one room or one half of the cabin as opposed to an entire cabin that may sleep 5-25 people.

One of the best reasons to use properly trained and certified K-9 teams is the reduction in liability for the campgrounds. Because of all the reasons above, using K-9 teams on a regular basis proves your commitment to be proactive with bed bug management. Should you become involved in a lawsuit, having documented inspections on a regular basis, coupled with timely licensed professional treatments could be the difference between a big pay out or little to no payout. 

 

 K-9 alerted on a bunk and the handler is checking to verify the alert. 

K-9 alerted on a bunk and the handler is checking to verify the alert. 

This could be your best career move!

Do you love dogs?
Do you love helping people?
Do you love great San Diego weather?
Do you love the idea of working for a small but growing company that supports their employees?

We may just have the job for you! 

Green Dog Pest Service is looking for the right people to join our expanding operations. We conduct bed bug inspections using certified K-9 teams. We provide our team members a competitive wage package, company vehicle, expertly trained K-9 partner and lots of room for growth!

This position is open immediately and is for full time employee/s! 

  • Eligible candidates must have:
  • Branch 2 Field Representative License - or the the ability to pass a Branch 2 Field Rep test before starting work.
  • A desire to work with a K-9 partner.
  • Good customer service skills.
  • Clean driving record. 
  • Must pass drug tests.
  • A healthy sense of humor!
  • Candidates must live in the greater San Diego area and be able to safely keep and care for their K-9 partner.

Full time position

  • Hourly pay starting at $16-$20/hr depending on experience. (40 hour week)
  • Commission on sales
  • Company vehicle
  • Company cell phone
  • Trained K-9 partner


We are a licensed branch 2 pest control company however we perform no treatment or remediation work. This is an inspection only job! We are members of the Pest Control Operators of California and the National Pest Management Association.
Resumes can be e-mailed to: deanna@greendogpestservice.com

Use of Pest Sniffing Dogs by Unlicensed Entities

This month the Structural Pest Control Board sent notice to companies regarding the use of Pest-Sniffing dogs. The notice explains which Business & Professional Code violations unlicensed companies are violating. The notice serves as a warning to companies violating the law by performing inspections with sniffing dogs as well as serving notice to those companies who hire or are involved with "aiding and abetting" these companies. 

....the Structural Pest Control Board will also seek enforcement action against those who aid and abet by utilizing the service of unlicensed individuals or unregistered companies to conduct prohibited-pest control.

We've been telling PCO's for awhile that K-9 teams must be licensed branch 2 companies (for bed bugs). We are also following the letter of the law by deploying handlers that are licensed Field Reps. 

Green Dog Pest Service is proud to be follow the laws of the California Structural Pest Control Board and we follow NPMA's Best Management Practices for K-9 bed bug inspections. We look forward to working with your company in 2017! 

 Notice from CA Structural Pest Control Board

Notice from CA Structural Pest Control Board

We are hiring in San Diego!

Green Dog Pest Service is looking for the right people to join our expanding operations. We conduct bed bug inspections using certified K-9 teams. We provide our team members a competitive wage package, company vehicle, expertly trained K-9 partner and lots of room for growth!

This position is open immediately and is for full time employee/s! 

  • Eligible candidates must have:
  • Branch 2 Field Representative License - or the the ability to pass a Branch 2 Field Rep test before starting work.
  • A desire to work with a K-9 partner.
  • Good customer service skills.
  • Clean driving record. 
  • Great attitude!
  • Must pass drug tests!
  • Candidates must live in the greater San Diego area and be able to safely keep and care for their K-9 partner.


We are a licensed branch 2 pest control company however we perform no treatment or remediation work. This is an inspection only job! We are members of the Pest Control Operators of California and the National Pest Management Association.
Resumes can be e-mailed to: deanna@greendogpestservice.com

Now the law! Assembly Bill - 551 Rental Property: Bed Bugs

  This adult bed but was located by one of our K-9s during a routine tenant changeover inspection. The tenant never informed the landlord he had bed bugs when he gave notice and moved out. He had left the apartment in good condition other than this bed bug and probably a few of his friends hiding along a floor vent.

This adult bed but was located by one of our K-9s during a routine tenant changeover inspection. The tenant never informed the landlord he had bed bugs when he gave notice and moved out. He had left the apartment in good condition other than this bed bug and probably a few of his friends hiding along a floor vent.

On September 25, 2016, Gov. Brown signed into law Assembly Bill 551 - Rental Property: Bed bugs. This law will effect all landlords, tenants and any pest control company that performs bed bug work. Here are some important points written into the law that you need to be aware of: 


1: Educating tenants - Requires a landlord, on and after July 1, 2017, prior to creating a new tenancy for a dwelling unit, to provide a written notice to the prospective tenant that includes, but is not limited to: a) general information about bed bug identification, behavior and biology, the importance of cooperation for prevention, treatment and prompt written reporting of suspected infestations; and b) the procedure to report suspected infestations to the landlord.

2: Landlords can not retaliate - Provides that a landlord may not engage in any retaliatory conduct against a tenant who has notified the landlord of finding or reasonably suspecting a bed bug infestation on the property.

3: Must reasonably know - Prohibits a landlord from renting or leasing, or offering to rent or lease, any vacant dwelling unit that the landlord knows or should reasonably know has a current bed bug infestation.

4: Tenants receive inspection findings - Requires the landlord to notify all tenants of units inspected by the PCO of the PCO's findings. Further requires the notification to be in writing and within two business days of receipt of the pest control operator's findings, and requires the notice of the findings notice to be provided to all tenants for confirmed infestations in common areas.


Green Dog Can Help! 


Green Dog Pest Service is committed to helping our pest control and property manager partners with all the changes and requirements this new law imposes. Here's just three of the many ways we can help:

1. We provide tenant changeover inspections to ensure that landlords have reasonable knowledge (as required by the law) that there are no current bed bug infestations in the rental units. 

2. We provide written, detailed inspection reports, with photos, after every inspection.

3. We perform pre-treatment and post-treatment inspections so that property managers have clearance reports.

Click here to read the Bill that was just signed.

Customer feeback!

We keep two things in mind when we head off on an inspection:

  1. Never miss a bug!
  2. Be extremely easy to work with.

We figure if we can accomplish those two goals, we are doing a great job for our customers.  We know you have options when it comes to K-9-assisted bed bug inspections and we appreciate the business. We've been fortunate enough to receive some very nice feed back from some of our clients recently and we wanted to share it. 

I need to tell you how much I appreciate your help yesterday. I imagine Alex communicated it over, but we had a difficult client yesterday and your team really helped us out. Thank you very much for the partnership!
— Hotel Management
We’ve been working with a different canine scent detection company lately and have been getting excellent results. They are providing better accuracy, are easier to deal with and seem to be committed to increasing the quality of canine inspections. They just did 947 rooms for us in San Diego and did a great job. Frankly, they are starting to win me over and I’m becoming more confident in canine bed bug inspections, when done correctly.
— Pest Control Operator

If you find yourself in need of K-9-assisted bed bug inspection services, we hope you give us a call and learn how we can provide you with superior service. We cover all of Southern California on a daily basis and are available to Northern California, parts of Oregon and Washington on a scheduled basis. (951) 790-2847

Annual Certification testing

We annually test our K-9 teams with an independent third-party organization. This year testing will be in April. The World Detector Dog Organization is holding double-blind testing in San Diego, CA on April 17 & 18.  Click here to register. 



NESDCA will also be conducing testing April 20 & 21 in Los Angeles, CA. For inquiries about their testing: http://www.nesdca.com/

 


Currently the California Structural Pest Control Board does not require independent third-party testing certifications on bed bug or termite K-9s. At Green Dog Pest Service we think it is extremely important to follow NPMA's Best Management Practices for Bed Bug Scent Detection Canines. For more information about our K-9 teams give us a call at (951) 790-2847 or email: deanna@greendogpestservice.com.

Researchers Sequence Bed Bug Genome

Researchers announced they have for the first time ever assembled the first complete genome of bed bugs.  The study in its entirety can be read here.

The study conducted by researchers at the American Museum of Natural History and Weill Cornell Medicine, was published today in Nature Communications.

The research could help in creating a pesticide that the human parasites are not yet resistant to. The data also provided an interesting mapping of specific lines of bed bugs, specifically those in New York city and how the subway lines play a role.

Bedbugs are one of New York City’s most iconic living fossils, along with cockroaches, meaning that their outward appearance has hardly changed throughout their long lineage.
— George Amato, director of the Museum’s Sackler Institute for Comparative Genomics



We are hiring! - Los Angeles to San Francisco!

Green Dog Pest Service is looking for the right people to join our expanding operations. We conduct bed bug inspections using certified K-9 teams. We provide our team members a competitive wage package, company vehicle, expertly trained K-9 partner and lots of room for growth!

This position is open immediately and is for full time employee/s! 

Eligible candidates must have:
Branch 2 Field Representative License. Or current applicators license and the ability to pass a Branch 2 Field Rep test.
A desire to work with a K-9 partner.
Good customer service skills.
Clean driving record. 
Great attitude!
Must pass drug tests!
Candidates must live in the greater Los Angeles area or San Jose/Bay area and be able to safely keep and care for their K-9 partner.

We are a licensed branch 2 pest control company however we perform no treatment or remediation work. This is an inspection only job! We are members of the Pest Control Operators of California and the National Pest Management Association.
Resumes can be e-mailed to: Alex@greendogpestservice.com

The price of not caring!

Trending on Facebook this morning was an article about a California couple who stayed at a hotel in New York city and were bit by bed bugs! At last count there was over 40,000 posts about the incident on Facebook alone. Twitter had plenty of #Astor hashtags as well. 


The couple's room at the Astor on the Park Hotel in New York's upper West side had a horrible bed bug infestation that was many weeks/months in the making. An infestation this substantial should have been noticed by housekeeping staff. 

Hotels and lodging facilities are sometimes at a disadvantage because the guest the night before might have left a bed bug. The room could have as few as one bed bug (not an infestation) and the next night's guest finds the culprit. One bug is too many, but the reality is it can be nearly impossible for housekeeping staff to find a single bed bug hiding away when they are going about the regular room cleaning chores.

Inspection teams can't be there daily to search each room. However, deploying K-9 inspection teams on a twice annual basis (at a minimum) can catch many infected rooms before housekeeping staff, and more importantly, guests find them!

Think about the damage this incident has done to this hotel's reputation. Yelp posted a special message about the incident and warned posters that they may remove any review that wasn't the result of a personal experience. 

It has been said that any press is good press. But when it comes to hotels and bed bugs that just isn't the case. People are posting and tweeting that they won't even go to NYC because of all the bed bugs! This hotel will suffer for months if not years from this incident. All the advertising in the world won't erase the wrath of the internet. We hope they start implementing a proactive approach to bed bug management by having a full facility K-9 inspection done right away and that they treat every room that has bed bugs. That's the first step in improving this costly mistake! 

If you are interested about how our certified K-9 teams can help your company take a proactive and responsible approach to bed bug management contact us: (951) 790-2847. We look forward to helping more companies avoid this PR nightmare.

We are hiring!

Green Dog Pest Service is looking for the right person to join our expanding operations. Eligible candidates must have:
 

  • Branch 2 Field Representative License.
  • A desire to work with a K-9 partner.
  • Clean driving record.
  • Great attitude!
  • Live in the greater Los Angeles area.

 

Resumes can be e-mailed to: Alex@greendogpestservice.com

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PCOC - Firm Profile, Green Dog Pest Service

Green Dog Pest Service was featured in the summer edition of PCOC Magazine, the voice of pest control operators of California. 

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Green Dog Pest Service is a member of both San Diego and San Bernardino/Riverside PCOC Districts. We attend monthly meetings to network with other PCOs and support the industry. PCOC is an important professional organization that all California PCOs should join. 

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